FREQUENTLY ASKED QUESTIONS
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Q. Do I need a Paypal account to purchase?
Q. What is your return policy?
Q. How fast do you ship?
Q. Can I send a certified check, money order or call with credit card instead of paying on-line?
Q. I do not see a certain product I am interested in that you are a distributor of.
Q. I did not receive a packing slip.
Q. Do you ship internationally?
Q. What method of shipping do you use?
Q. Can I upgrade my shipping to overnight or next day air?
Q. I received an e-Mail stating the item I ordered is out or stock. What now?
Q. How long does a backordered item take to come in?
Q. What is your Paypal id (e-Mail) If I want to make payment directly.?
Q. A product I purchased from you is missing parts or is defective what do I do?
Q. Who is Paypal, is it safe?
Interesting facts about interactive toys
A. No, You do not need a Paypal account. Our checkout system accepts all major credit cards directly. When you are ready to check out, just click the "I do not have a Paypal account" and it will send you to the credit card fill in fields.
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A. Our return policy is below, if your item is unopened and in re-sellable
condition contact us for a RMA Number.
Please include a copy of the original receipt or the reference number. ? BACK TO TOP
Defective:
Every non-clearance item on our site is fully guaranteed. If you find a
defect with one of our products, you may return them to us (e-mail first for
RA number, please) for a refund (less shipping charges) of the amount of
item returned. Items that are in used condition (non-resellable) will not
be credited, and may not be returned. These returns must be received back
by us within 30 days of receiving your order.
Exchange. Refund:
If you need to make an exchange/refund (return of unwanted/incorrectly
ordered item), you may return any item to us (e-mail first for RA number,
please) for a refund (less shipping charges) of the amount of re-sellable
items returned. Items that are not in re-sellable condition, will not be
credited, and may not be returned. These returns must be received back by
us within 14 days of receiving your order. Exchanges/refunds are not
allowed after 14 days. ? BACK TO TOP
A. Orders paid before 3pm est. time are normally shipped same business day. Our confirmation email states 2 business days, this would be rare and occasionally happens. ? BACK TO TOP
A. Yes, Please send an email stating what you want to pay for, we will send you a printable invoice for you to send along with your payment. Our contact information is on the About us page. ? BACK TO TOP
A. Our inventory is constantly growing, if you see a product you are interested in. Please email us and tell us about it. ? BACK TO TOP
A. Your Paypal email is your official proof of purchase. In order to keep cost down many e-retailers do not issue a packing slip anymore. If you want a hard copy, print out your your confirmation in your email. ? BACK TO TOP
A. Yes, eCheez sends many packages around the world, if you would like a quote send us an e-Mail.
International orders are typically sent USPS post or Air, upon your request after viewing the shipping quote we email you. ? BACK TO TOP
A. We sent our products through FedEx, USPS and UPS depending on weight of item.
International orders are typically sent USPS post or Air, upon your request after viewing the shipping quote we email you. ? BACK TO TOP
A. Yes, if you prefer an alternate shipping method e-Mail us with the products you want and shipping method preferred, we will calculate your cost and send you an e-Mail. ? BACK TO TOP
A. Due to high volume of sales sometimes an item will be sold out before we can update the webstore.
In this situation you have a choice of either a full refund or have it backordered. ? BACK TO TOP
A. Depending on the item, typically 5 to 7 business days. ? BACK TO TOP
A. Our Paypal e-Mail is cheezomlet@echeez.com or Cheezomlet@eCheez.com ? BACK TO TOP
A. If you purchase a product from us that is defective or missing parts (Wrebbit click here) the first thing you should do is contact us via e-Mail Cheezomlet@eCheez.com. Describe the problem in as much detail as possible and on the product page you will see any contact information direct to manufacturer on some items.
Include any invoice numbers, item numbers, date purchased etc.
All our products are fully guaranteed by the manufacturer and we will help you resolve any problems that may occur. ? BACK TO TOP
A PayPal is the safest way to pay online! and now has well over 56 million accounts in 45 countries. More than 53,000 customers sign up for a PayPal account every day, PayPal accountholders transact an average of $4.4 billion through PayPal every quarter. That's $2 million per hour, and $48 million a day. Here is a link to Paypals security center: security ? BACK TO TOP
| Toys are simply the best
Traditional building blocks and Play-Doh are far better for children's learning than high-tech educational toys and videos, experts have revealed. Psychologists are warning that many expensive games might actually restrict children's progress by stifling their creativity and hindering their social skills. American child development expert Professor Kathy Hirsh-Pasek believes youngsters spend too long in front of television and computer screens when they could be playing with basic toys. In a new book titled Einstein Never Used Flash Cards, she claims that so-called 'smart' toys fail to teach children to play imaginatively. In contrast, wooden blocks, crayons, costumes, paints and balls help them develop crucial lifelong skills such as problem-solving and perseverance. They also make it easier for parents to join in, which is vital for boosting children's learning.
Professor Hirsh-Pasek, of Temple University, Philadelphia, said: "Nowadays, toys we select for children have the hidden agenda of making them learn, but those toys do the opposite. They usually look for a single, correct answer to a problem because they are busy teaching skills. Today's kids don't need to be fed information through toys. They need to combine facts in innovative ways to become creative problem solvers. Well-meaning parents are simply being caught in an expensive trap. If parents really want to prepare their children for life in the next generation, they would be better looking in the least-travelled aisles in toy shops." Professor Hirsh-Pasek warned that parents are increasingly substituting activities such as reading, playing and singing rhymes for the easier option of placing them in front of computers or videos.
She added: "We learn best by having another person play with us. When parents have opportunities to play with children, they get more out of it. Children gain better reading, maths and social skills when adults play with them."
Her views are backed up by another expert, Matthew Melmed, who agreed that high-achieving parents who attempt to 'hothouse' their toddlers with educational software and toys could be doing more harm than good. Mr Melmed, executive director of the Zero to Three centre in Washington, which collates parenting research from across the U.S, said the trend was leaving children as young as three frustrated and prone to tantrums.
Examples of educational software include Baby Mozart and Baby Beethoven videos which are aimed at one to three-year-olds. They contain music and visual images designed to stimulate youngsters. Next August, Fisher Price is launching Power Touch, an electronic book which teaches three-year-olds to read using phonics.
(The Daily Mail, 13 January 2004)
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